Comments on: A day that will live in infamy – and bargains!

By: Kiwiwriter

Kiwiwriter — Thu, 05 Dec 2019 20:03:07 +0000

In reply to snarly. Thank you. Sorry about my delay in answering.

By: snarly

snarly — Wed, 09 Jan 2019 18:57:54 +0000

In reply to Kiwiwriter. So sorry for your losses on that awful day.

By: Kiwiwriter

Kiwiwriter — Wed, 09 Jan 2019 18:24:54 +0000

I remember this fiasco, and ripped them on Facebook and Yelp at the time, having lost a high school classmate, the son of a high school teacher, the father of one of my daughter’s friends, the cousin of my work supervisor, and 85 of my wife’s friends (Port Authority workers) that day.

The employees to be held “accountable” show up on later videos for Miracle Mattress, so I guess they got away with it, and I can’t see Daddy really disciplining his daughter for her screw-up. What could he do? Take away the keys to her T-Bird?

Utterly disgusting. And San Antonio IS a military town, with Kelly and Lackland Air Force Bases. The former has B-52s, the latter is where they train Air Force recruits. It also has Fort Sam Houston for the Army.

By: Duncan

Duncan — Mon, 06 Nov 2017 14:01:53 +0000

In reply to sumac. I confuse tearful reticence and "apologeticness" for what makes an apology transformative. Honesty, open-mindedness and willingness. Pity(Self or otherwise) gets in the way of grace and communion, as expressed through an apology.

By: sumac

sumac — Tue, 27 Sep 2016 01:56:46 +0000

In reply to S. McC. Sincere, but missing the point.

By: sumac

sumac — Tue, 27 Sep 2016 01:55:34 +0000

In reply to sumac. Naah. I stand by the criticism. I still think there's too much emphasis on IT WASN'T ME.

By: S. McC

S. McC — Wed, 14 Sep 2016 21:40:56 +0000

I am not sure that Bonanno could have done much better.

Even the tearful employee’s apology, while hamfisted (what would you expect from someone who really did not realize how offensive that ad really was) was probably sincere.

By: sumac

sumac — Wed, 14 Sep 2016 17:12:49 +0000

In reply to bratschegirl. Was I too mean? Hmm. Pondering...

By: bratschegirl

bratschegirl — Wed, 14 Sep 2016 16:49:38 +0000

I think I see the owner’s response more charitably than you do. The only reason he mentions the “that’s not who we are” approach is to say that none of the good stuff they’ve done in the past has any bearing on how bad this is, and in fact he says explicitly that people are absolutely entitled to feel that this wipes out any goodwill they may have built up in the past. I think that’s hugely better than just not bringing it up.

Also, I think you’re interpreting him as saying “I’m taking responsibility for this, but it wasn’t my doing.” I’m interpreting it as “This wasn’t my doing, but since I’m the guy at the top it’s my responsibility nonetheless.” I think that’s an important difference, because it places the weight on the responsibility part and not on the not-my-doing part, and I think that reflects well on him, or at least better than you give him credit for.