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イムは、私がこのブログを見つけた幸せ、私は問題の前にこのテーマ…

Stephen, that’s a really good point about the sometime value of pausing, listening, and thinking before apologizing. (The link is nice and succinct.)

We’d love it if you praised us to WGBH!

Love your blog. One of these days I’m going to get around to commending it to our local Boston Public Radio talk program on WGBH (yes that generic name is actually the name of the show) where they frequently despair at the poor, usually evasive quality of public figure apologies.

But meanwhile I wanted to drop you a line to say that you might be interested in something reading Frank Partnoy’s “Wait! The Art and Science of Delay” last year pointing out that there’s at least some research that says even though justice delayed IS justice denied, an apology delayed can sometimes be a better apology. Personally I had a hard time accepting this as I was reading his book as my gut was (and is) pretty strong that an apology should be as prompt as possible, but there does seem to be some good research behind the idea. Here’s a link to a pretty good summary: http://www.vickihalsey.com/leading-with-trust/675-are-delayed-apologies-more-effective-in-rebuilding-trust. Keep up the good work!