Comments on: Equifax hack’s lax apology vexes https://sorrywatch.com/equifax-hacks-lax-apology-vexes/ Analyzing apologies in the news, media, history and literature. We condemn the bad and exalt the good. Fri, 14 Aug 2020 17:46:48 +0000 hourly 1 By: Letting bylines be bylines https://sorrywatch.com/equifax-hacks-lax-apology-vexes/#comment-211016 Fri, 15 Sep 2017 18:50:38 +0000 https://sorrywatch.com/?p=5356#comment-211016 […] on SorryWatch, why Equifax’s apology sucked. (I am particularly proud of this very old-school-Variety […]

]]> By: sumac https://sorrywatch.com/equifax-hacks-lax-apology-vexes/#comment-210961 Tue, 12 Sep 2017 00:55:51 +0000 https://sorrywatch.com/?p=5356#comment-210961 In reply to Linda S.

You’re absolutely right. A point we made in this USA Today story:

https://www.usatoday.com/story/tech/2017/09/11/equifax-flails-after-announcing-enormous-breach/654149001/

After all, when did a credit-reporting company ever seem eager to please you?

]]> By: Alan Turner https://sorrywatch.com/equifax-hacks-lax-apology-vexes/#comment-210959 Tue, 12 Sep 2017 00:10:10 +0000 https://sorrywatch.com/?p=5356#comment-210959 In reply to Linda S.

Good point. We’re not the customers, we’re the product.

]]> By: Linda S https://sorrywatch.com/equifax-hacks-lax-apology-vexes/#comment-210957 Mon, 11 Sep 2017 23:18:46 +0000 https://sorrywatch.com/?p=5356#comment-210957 Consumers, i.e., those whose information was compromised, are not their customers; those would be the businesses that use their services. They don’t care because they don’t have to care.

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