Comments on: Two surprisingly good corporate apologies https://sorrywatch.com/two-surprisingly-good-corporate-apologies/ Analyzing apologies in the news, media, history and literature. We condemn the bad and exalt the good. Thu, 13 Aug 2020 20:50:40 +0000 hourly 1 By: A Few Words to End the Week | mm2 blog https://sorrywatch.com/two-surprisingly-good-corporate-apologies/#comment-207181 Fri, 10 Mar 2017 20:34:26 +0000 https://sorrywatch.com/?p=3599#comment-207181 […] clients) reputations, have we over-mastered the corporate apology? Maybe the candid language in these corporate apologies offers lessons moving […]

]]> By: sumac https://sorrywatch.com/two-surprisingly-good-corporate-apologies/#comment-178853 Thu, 21 May 2015 23:09:48 +0000 https://sorrywatch.com/?p=3599#comment-178853 In reply to tanita.

Aha, yes. That came later: “‘We deeply, deeply regret that this incident has occured at all,’ Chairman and CEO Greg L. Armstrong said at a news conference. ‘We apologize for the damage that it’s done to the wildlife and to the environment and we’re very sorry for the disruption and inconvenience that it’s caused on the citizens and the visitors to this area.'”

Moving past “regret” to actual apology.

]]> By: tanita https://sorrywatch.com/two-surprisingly-good-corporate-apologies/#comment-178838 Thu, 21 May 2015 17:35:37 +0000 https://sorrywatch.com/?p=3599#comment-178838 I noticed a semi-good apology in the NYT re: the Goleta oil spill — they’ve apologized despite the fact that one can’t really apologize to shorebirds that they’re gunked up with oil — but responsibility from all parties and people leaping in to fix the pipe goes a long way toward making me feel they’re less schmucktastic.

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