Instagram! Apologizing?

Instagram! Apologizing?

by | Dec 20, 2012 | Corporate Apologies

Instagram infuriated users when it announced new terms of agreement. I am sure people would have posted pictures of themselves with pitchforks and torches, burning printouts of said agreement, except they didn’t want Instagram to own the photos. Here’s the...
I hate to disappoint the Monks of New Skete

I hate to disappoint the Monks of New Skete

by | Dec 18, 2012 | Corporate Apologies

What if you ordered an Orapup, and were assured that it would arrive by Christmas? And now you find out that it will not? You might be angry. An apology would help, if it was a good one. But would you also like to punch a member of the Orapup team? Right in his lying...
Parts of a bad apology

Parts of a bad apology

by | Dec 12, 2012 | Apology Essentials, The Mechanics of Apology

We talked about the parts of a good apology. Now let’s go negative and talk about the parts of a bad apology. This list could be much longer, because people are creative and keep coming up with new stuff. It’s not a collection of useful tips, but of things...

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