by snarly | Nov 1, 2013 | Apology Essentials, Political Apologies
Everybody’s apologizing for the debacle that is the new healthcare.gov site! (Don’t click on that, you’ll get stuck for a week.) Health and Human Services honcho Kathleen Sebelius! (“You deserve better. I apologize. I’m accountable to you...
by sumac | Jun 11, 2013 | Apology Essentials, The Mechanics of Apology
(This is basic. To keep it brief, I’m omitting countless variations and dodges. And the part about maybe making it up to them.) APOLOGIZE – Say “I’m sorry” or “I apologize.” Take responsibility. Talk about what you did, not just “what happened.” Avoid...
by snarly | Apr 12, 2013 | Apology Essentials, The Mechanics of Apology
Thank you, everyone who emailed, Facebooked and Tweeted us the NPR story on the psychological benefits of NOT apologizing. As is so often the case, the study in question is far more nuanced than the grabby headline (“Why Not Apologizing Makes You Feel...
by snarly | Mar 4, 2013 | Apology Essentials, Funny-on-Purpose Apologies, The Mechanics of Apology
Our inaugural Bad Apology Bingo card. More, sadly,...
by sumac | Dec 12, 2012 | Apology Essentials, The Mechanics of Apology
We talked about the parts of a good apology. Now let’s go negative and talk about the parts of a bad apology. This list could be much longer, because people are creative and keep coming up with new stuff. It’s not a collection of useful tips, but of things...
by sumac | Dec 11, 2012 | Apology Essentials, The Mechanics of Apology
A good apology has several parts. Not every apology has all of them, and they might not be in this order. Aaron Lazare, author of On Apology, divides apologies into four parts. These are acknowledgement of the offense; explanation; “various attitudes and behaviors...
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