by snarly | Jan 22, 2014 | Apology Essentials, Media Apologies, Sports Apologies
SorryWatch was down for techie reasons unclear to your tech-clueless hosts. It’s back now. So here are a couple of news stories we coulda-shoulda-woulda weighed in on earlier. 1. The case of Lisa Bonchek Adams, Twitter and the Kellers. The must-read summary is...
by snarly | Nov 1, 2013 | Apology Essentials, Political Apologies
Everybody’s apologizing for the debacle that is the new healthcare.gov site! (Don’t click on that, you’ll get stuck for a week.) Health and Human Services honcho Kathleen Sebelius! (“You deserve better. I apologize. I’m accountable to you...
by sumac | Jun 11, 2013 | Apology Essentials, The Mechanics of Apology
(This is basic. To keep it brief, I’m omitting countless variations and dodges. And the part about maybe making it up to them.) APOLOGIZE – Say “I’m sorry” or “I apologize.” Take responsibility. Talk about what you did, not just “what happened.” Avoid...
by snarly | Apr 12, 2013 | Apology Essentials, The Mechanics of Apology
Thank you, everyone who emailed, Facebooked and Tweeted us the NPR story on the psychological benefits of NOT apologizing. As is so often the case, the study in question is far more nuanced than the grabby headline (“Why Not Apologizing Makes You Feel...
by snarly | Mar 4, 2013 | Apology Essentials, Funny-on-Purpose Apologies, The Mechanics of Apology
Our inaugural Bad Apology Bingo card. More, sadly,...
by sumac | Dec 12, 2012 | Apology Essentials, The Mechanics of Apology
We talked about the parts of a good apology. Now let’s go negative and talk about the parts of a bad apology. This list could be much longer, because people are creative and keep coming up with new stuff. It’s not a collection of useful tips, but of things...
Did you “forget” you stuck me with the bill for your twelve espressos?December 19, 2025
I value my idiot constituentsJune 3, 2025
I stunk when I called you a stinkerApril 29, 2025
A person of interest, who can find? Actually, we’re not interested. Nothing to see here. Sorry!March 19, 2025
Semi-apology from a ghost-whispererOctober 31, 2024