by sumac | Dec 11, 2012 | Apology Essentials, The Mechanics of Apology
A good apology has several parts. Not every apology has all of them, and they might not be in this order. Aaron Lazare, author of On Apology, divides apologies into four parts. These are acknowledgement of the offense; explanation; “various attitudes and behaviors...
by snarly | Nov 20, 2012 | Academic apologies, Apology Essentials, Corporate Apologies, Institutional Apologies, Other Apologies, The Mechanics of Apology
My college roommate, Deborah Levi, was brilliant. (She died of breast cancer at 34.) Her New York University Law Review article on the role of apology in mediation is still cited all over the place (Google it – I’ll wait) and reflects who she was: A person with an...
by sumac | Nov 19, 2012 | Apology Essentials, The Mechanics of Apology
A poisoned apology is an apology wrapped around an insult, like a cupcake with mud filling. People don’t want to accept the apology, because they don’t want to accept the insult that goes with it. “I apologize for kicking you, but you were so damned...
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