by sumac | Mar 31, 2014 | Corporate Apologies, The Mechanics of Apology
In her new book, The Art of Apology, Lauren Bloom – who has a J.D., don’t forget – tells the story of “Eric,” a humble professional financial advisor who made a big mistake. I assume Eric isn’t his real name. I shall further cloak his identity by calling...
by snarly | Mar 24, 2014 | Corporate Apologies
Remember our dainty feminine foot-stomping when New York Times columnist Andrew Ross Sorkin decided to launch a feature called Apology Watch, with the help of business consultant Dov Seidman? Remember how Sorkin wouldn’t reply to our emails? (Though we did hear...
by snarly | Feb 10, 2014 | Corporate Apologies
Tim Armstrong, the chief executive who most looks like he should play an evil CEO in a futuristic technothriller, made an unpopular announcement last week. He made employees’ 401(K) packages much less favorable, then blamed that decision on $7.1 million in...
by snarly | Feb 6, 2014 | Corporate Apologies
In which SorryWatch winds up bleeding and blinking on the mat, staring up at the sneering face of the New York Times business section, barely remembering its own name! Here’s what happened. On Tuesday, the @nytimes Twitter account asked for crowdsourcing help...
by sumac | Feb 4, 2014 | Corporate Apologies, The Mechanics of Apology
People started dying in summer, 2011. In September the CDC reported an outbreak of Listeria infections that eventually killed 30 people in 12 states. The FDA called it the deadliest food-borne illness outbreak since 1924. Listeriosis (an infection caused by Listeria)...
by snarly | Nov 22, 2013 | Corporate Apologies
A guest post by Carole Newton McManus. Among the dozens of unpleasant tasks a person has to deal with after the loss of a loved one, perhaps the most odious is dealing with insurance companies. When my husband Jeffrey died in July, I was told by Blue Shield of...
I stunk when I called you a stinkerApril 29, 2025
A person of interest, who can find? Actually, we’re not interested. Nothing to see here. Sorry!March 19, 2025
Semi-apology from a ghost-whispererOctober 31, 2024
I did it for the animals and it got out of handOctober 9, 2024
SorryWatch Reads: I’m Sorry You Got MadOctober 2, 2024