by snarly | Jan 26, 2013 | Corporate Apologies, Other Apologies
BREAKING: The oversized sandwich purveyor Subway has apologized for the fact that its “Footlong Sub” is sometimes only 11 inches long. Here is photographic evidence of the shrunken item: Maybe it was cold out. After this guy posted a pic of his shriveled...
by sumac | Jan 24, 2013 | Corporate Apologies
The big British supermarket chain Tesco has apologized in full-page newspaper ads for a truth-in-labeling fiasco. Ten million hamburger patties were recalled when the Food Safety Authority of Ireland (FSAI) announced that DNA testing showed that there was horse meat...
by sumac | Dec 21, 2012 | Corporate Apologies
As described in yesterday’s post, the free photo-sharing service Instagram made a lot of people fizzing mad when they published new terms of service. They made a statement that didn’t calm things. Late on 12/20/12 Kevin Systrom announced that Instagram...
by sumac | Dec 20, 2012 | Corporate Apologies
Instagram infuriated users when it announced new terms of agreement. I am sure people would have posted pictures of themselves with pitchforks and torches, burning printouts of said agreement, except they didn’t want Instagram to own the photos. Here’s the...
by sumac | Dec 18, 2012 | Corporate Apologies
What if you ordered an Orapup, and were assured that it would arrive by Christmas? And now you find out that it will not? You might be angry. An apology would help, if it was a good one. But would you also like to punch a member of the Orapup team? Right in his lying...
by snarly | Nov 28, 2012 | Corporate Apologies
Good analysis of a corporate weasel apology over at Jezebel: An Australian cosmetics company ran an ad featuring a model in blackface, then pulled it, then trotted out a “sorry-if” and finally reinstated it. SorryWatch agrees with Jenna Sauers’s...