by snarly | Nov 20, 2012 | Academic apologies, Apology Essentials, Corporate Apologies, Institutional Apologies, Other Apologies, The Mechanics of Apology
My college roommate, Deborah Levi, was brilliant. (She died of breast cancer at 34.) Her New York University Law Review article on the role of apology in mediation is still cited all over the place (Google it – I’ll wait) and reflects who she was: A person with an...
by snarly | Nov 6, 2012 | Corporate Apologies
A reader of The Lo-Down, a delightful Lower East Side blog, spotted this letter from Con Ed hanging on a building at East 10th Street: Dear steam customer, We understand that this has been a challenging time for all of our customers, and we sincerely apologize for any...
by sumac | Nov 5, 2012 | Corporate Apologies
The Outlaw Saloon in Cheyenne, Wyoming, recently started a Wednesday singles night. Singles get badges at the door. Their enticing offer is that if you, a single person, attend and fall in with another single person, one of you gets a free icebreaker drink. Basically,...
by sumac | Oct 31, 2012 | Corporate Apologies
Andy Woodward, a sheriff’s deputy in Douglas County, Nebraska, works with Diezel, a Belgian Malinois police dog. Woodward is required to keep Diezel in his home, as is common for police dogs. But when his insurance company, American Family Insurance, did an...
by sumac | Oct 5, 2012 | Corporate Apologies
Oh, KitchenAid, what were you thinking? In the first 2012 Obama-Romney debate, the president mentioned his late grandmother, who could live independently because of Social Security and Medicare. A tweet appeared from @KitchenAidUSA, to #nbcpolitics, reading “Obamas...
by snarly | Sep 30, 2012 | Corporate Apologies, Other Apologies
Upon the launch of the iPhone 5, the Internets began to fill with bloggers “discussing” the “performance” of the Maps “feature.” (It wasn’t quite as bad as these Buzzfeed maps of the USA drawn by British people, but close.) An...
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