by sumac | Feb 6, 2013 | The Mechanics of Apology
In his amusing book Would It Kill You to Stop Doing That? A Modern Guide to Manners, and in interviews Henry Alford describes a six-week campaign of retaliatory apologies, or “reverse etiquette.” It must not catch on. Alford calls himself a humorist, journalist, and...
by snarly | Jan 27, 2013 | Funny-on-Purpose Apologies, The Mechanics of Apology
Indexed is the best. As apology experts, we endorse this Venn...
by snarly | Jan 20, 2013 | Media Apologies, Sports Apologies, The Mechanics of Apology
Thanks to transcripts of nights one and two of the Oprance Apology Spectacular provided by the BBC, we now have the tools to analyze fully whether the cyclist has apologized well. Let’s crunch the numbers! Eight uses of the word “sorry,” if...
by sumac | Dec 12, 2012 | Apology Essentials, The Mechanics of Apology
We talked about the parts of a good apology. Now let’s go negative and talk about the parts of a bad apology. This list could be much longer, because people are creative and keep coming up with new stuff. It’s not a collection of useful tips, but of things...
by sumac | Dec 11, 2012 | Apology Essentials, The Mechanics of Apology
A good apology has several parts. Not every apology has all of them, and they might not be in this order. Aaron Lazare, author of On Apology, divides apologies into four parts. These are acknowledgement of the offense; explanation; “various attitudes and behaviors...
by sumac | Nov 27, 2012 | Historical Apologies, Political Apologies, The Mechanics of Apology
Campbell Newman, the Premier of Queensland, Australia, has just apologized for a quarter-century of stolen babies. From the 1950s to the 1970s, hundreds of thousands of single women in Australia were forced to give up babies for adoption. They were bullied, misled,...
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