by snarly | Feb 4, 2014 | Artistic apologies, Historical Apologies, Musical Apologies, Religious Apologies
We’ve bleated until our ears bled about the elements of apology: Acknowledging the offense, acknowledging its effect, expressing genuine remorse, explaining why and how said bad thing won’t happen again, and making reparation. Can you apologize well...
by sumac | Feb 4, 2014 | Corporate Apologies, The Mechanics of Apology
People started dying in summer, 2011. In September the CDC reported an outbreak of Listeria infections that eventually killed 30 people in 12 states. The FDA called it the deadliest food-borne illness outbreak since 1924. Listeriosis (an infection caused by Listeria)...