by sumac | Jan 15, 2015 | Corporate Apologies
Back in December, an interesting couple in Wilmington, Delaware wanted to do something nice for a small group of homeless people. It was very cold, so why not get them a room for Christmas night? Deb Bennett, co-founder of the Road to Redemption Ministries, thought of...
by sumac | Jan 5, 2015 | Personal Apologies, The Mechanics of Apology
Dear SorryWatch: Boarding a plane recently, an already seated passenger complained that my bag hit his face. I said I was really sorry. Later, exiting, I apologized again: I’m very sorry. I just got so distracted. He said “yeah.” Was this apology sufficient? Is...
by sumac | Dec 26, 2014 | Media Apologies
On July 18, 2013, Tyrone West was pulled over for a routine traffic stop in Baltimore. An unarmed black man, he somehow ended up dead. Some witnesses say they saw police (Baltimore city police and Morgan State University campus police) beating him. They say he did not...
by sumac | Dec 14, 2014 | Corporate Apologies
In the first class section of your flight, you may expect the tender luxury to begin with a serving of nuts. But some people are allergic to nuts (or dislike them), so the flight attendant should ask if you would like nuts. These nuts should be served to you in a...
by sumac | Dec 2, 2014 | Corporate Apologies
Often, when I start to tell telephone solicitors that I won’t send money or give them my password, they hang up. So rude. They called me, and then they hang up on me? Sometimes I actually need to talk to them, for example to explain that they have called a home,...
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