by sumac | Jan 5, 2015 | Personal Apologies, The Mechanics of Apology
Dear SorryWatch: Boarding a plane recently, an already seated passenger complained that my bag hit his face. I said I was really sorry. Later, exiting, I apologized again: I’m very sorry. I just got so distracted. He said “yeah.” Was this apology sufficient? Is...
by snarly | Dec 7, 2014 | Institutional Apologies, Sports Apologies, The Mechanics of Apology
Jon Stewart was amusant last week in a report about the St. Louis Rams’s “Hands Up, Don’t Shoot” gesture. We shall now weigh in with our analysis belatedly, as is our frequent wont. We are busy ladies. The St. Louis County Police Association...
by sumac | Jul 31, 2014 | The Mechanics of Apology, True Crime Apologies
In April 2012, as Steve and Paula Alarcon were sleeping, someone fired five shots through the bedroom window, hitting them in the legs. Steve Alarcon wasn’t able to walk for months. Paula Alarcon did better, once the risk of bleeding to death was past. It was...
by sumac | Jul 25, 2014 | Personal Apologies, The Mechanics of Apology
Hello, strangers! May I have your attention? I was a huge jerk, and I’m so sorry. I will do anything, anything, to show how sorry I am. I will humiliate myself in front of the whole world – that’s you. Yo, sir! See how I am groveling and eating dirt? You...
by sumac | Jun 13, 2014 | Apology Essentials, Political Apologies, The Mechanics of Apology
Jean Quan, mayor of Oakland, California, keeps being forced to have difficult conversations about using her cell phone while driving. Or not. Most recently, Quan’s car was involved in a fender-bender. The other driver said Quan, talking on a cell phone, ran a...
by sumac | Mar 31, 2014 | Corporate Apologies, The Mechanics of Apology
In her new book, The Art of Apology, Lauren Bloom – who has a J.D., don’t forget – tells the story of “Eric,” a humble professional financial advisor who made a big mistake. I assume Eric isn’t his real name. I shall further cloak his identity by calling...