Facebook is not actually sorry

Facebook is not actually sorry

by | Jul 5, 2014 | Corporate Apologies, Media Apologies

Why should Facebook be sorry for conducting a huge study that tried to manipulate users’ emotions by jiggering which posts users saw, all without telling them? To be sorry, you need incentive. You need to want to be better, do better, make your victim feel...
Oh, bite me

Oh, bite me

by | Jun 9, 2014 | Corporate Apologies

When Fifi Nom de Plume retired, her dental insurance continued, but she was switched to a retiree’s plan. No doubt that is a deluxe plan for people whose teeth have experienced more wear and tear, yet the words that cross Fifi’s mind these days are “lowest...
O the irony

O the irony

by | Jun 5, 2014 | Bropology, Corporate Apologies, Media Apologies

Dov Seidman haz a sad. Surely you remember Dov. When the NYT announced it was launching a blog called Apology Watch, to be spearheaded by biz macher Aaron Andrew Sorkin, Mr. Seidman (an ethical image consultant to businesses) was the expert contributor. We promptly...
Black Milk is very unappetizing.

Black Milk is very unappetizing.

by | May 5, 2014 | Corporate Apologies

A Facebook pal alerted us to customer service expert/social media maven Marc Watson’s blog post today about Australian clothing company Black Milk’s strategic dumbassery. Black Milk makes what might be described as sexy nerdware — skintight dresses...

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